Power Farmer

Chapter 146 Service Point

Since it has been named a service center, the employees employed are also from the service industry, so the level of service is very important.

I believe that many people have this feeling. The lower the consumption, the less the concept of service, let alone the service level.Wei Jingze thought that he must establish a concept of service for employees and let them understand that service is also a part of the product.

On the other hand, for the two male employees who are responsible for packing, packing skills are also very important. If the packing is not done properly, it will cause losses during transportation.

Wei Jingze is now facing rich people, and such people also pay great attention to pre-sales and after-sales.

Hearing that there will be pre-job training, the few people who have confirmed that they will come to work are still a little surprised. Don't they start working as soon as they leave?

Regarding this, Wei Jingze had to explain.

In addition to being able to use a computer, you must also be able to play with your mobile phone. Social apps such as WeChat are good channels for maintaining customers.

In addition to the person who is related to Wei Jingze named Hu Zhongliang, there are three other girls. The two girls are relatively young and have a higher level of education than the average rural people. They all graduated from colleges and can use computers. young.It was all because after giving birth, he had to take care of the child at home, so he couldn't go out to work. Working here with Wei Jingze made it easier to take care of the child.One is Hu Yanhong and the other is Zhang Chunli.

The other man was younger, but he had a happy family, nothing special, he was younger than Hu Zhongliang, and his name was simple, Li Qiang.

Li Qiang can drive, which is what Wei Jingze values ​​more. If he doesn't have time to deliver goods to the service center, it will be much more convenient for Li Qiang to come and pick up the goods.

Work will start after the Lantern Festival, so of course the training cannot be delayed.On the eleventh day of the Lunar New Year, Wei Jingze asked several people to come to his home to talk about work.

After a few people arrived, Wei Jingze took a look, and he seemed to be in good spirits, quite satisfied.

After asking, I found out that Zhang Chunli and Li Qiang are distant cousins, and Zhang Chunli and Hu Yanhong's in-laws also seem to know each other. The people from all over the world are indeed related!

On the contrary, Hu Zhongliang is somewhat related to Wei Jingze's family, and the three of them have nothing to do with each other.

In order to train a few people on the job, Wei Jingze vacated the study room and let them learn how to use computers, printers and so on.

Several people were shocked by the decoration of Wei Jingze's home, and they were even more surprised when they arrived in the study. This is really a very modern office space. Outsiders are not allowed to touch Jiang Yanzong's computer with three monitors. The computer can be used for external use.

Wei Jingze asked the two girls to sit down and asked them to make a simple excel spreadsheet. In fact, neither of them is very proficient.

l Spreadsheet is one of the most basic office software, Wei Jingze can only teach it by hand.

Let the two girls familiarize themselves with the office software, Wei Jingze took a cardboard box and demonstrated to the two men how to pack, especially fragile items like eggs.

The eggs are weighed first, then straw is spread in the box, and then the eggs are put in one by one, and the eggs are also separated by straw.These experiences were obtained by Wei Jingze himself during the packing process.

Let the two practice packing, and Wei Jingze went to watch two girls use the computer.

Hu Yanhong said with a smile, "Boss, your internet speed is so fast!"

Wei Jingze hummed and said, "Are you still online?"

Zhang Chunli looked a little embarrassed, but Hu Yanhong didn't take it seriously, saying, "I just hung up on QQ for a while."

Wei Jingze said: "There is nothing wrong with this kind of thing. It's just that when you go to work in the future, I hope that you will finish the work at hand first, and then do your own private affairs. Is that okay?"

Zhang Chunli nodded hurriedly, and Hu Yanhong also agreed.

Wei Jingze has never been to work, so he doesn't know how the outside companies treat the employees who hang up their own QQ. Wei Jingze thinks that he pays the wages by himself, and he can do his own work after the employees are finished. If there is some free time, go to It's okay to go online, I'm afraid of people who only know how to play but don't know how to work.

Nowadays, many companies and enterprises actually have monitoring in the background, but many people don't know it.In the monitoring, you can know the website you visit, how the traffic is distributed, and even some chat software can view the chat information in the background. It’s okay if the programmer turns a blind eye, but if it’s really fucked up, it’s dead After all, no one is singing the praises of the boss behind his back, right?There are a lot of people complaining.

The use of excel is mainly to make a record form. The customer places the order first, and then pays. After the payment, the customer service will pack the order to the two men for delivery. Whether it is in good condition, whether it is satisfactory, if there is any problem, how to deal with it and so on.

The first day's work is mainly to let the two girls learn excel forms.

As for the two men who were responsible for packing and delivering goods, Wei Jingze took a look and found that Li Qiang was more joking and talked more than Hu Zhongliang. Be more taciturn!But both of them are very quick at work, and they learned how to pack very quickly.

What reassured Wei Jingze a little was Hu Zhongliang. Although he was silent, he worked quickly and reacted quickly enough. At least he had to talk about it many times, and he seemed to be active in his work.

What Wei Jingze was afraid of was a boss who was too lazy to do anything but have a big heart.

After three or four days of training, Wei Jingze felt that his level was almost the same, so Wei Jingze dared to let a few people go to work.

Later, according to the actual situation, Wei Jingze reimbursed several people 200 yuan for phone bills every month. After discussing lunch with Chen Han, he ate with the staff of the restaurant. I have bought all the social insurance that should be bought, and I have made more money. Of course, I have to spend a little money to retain good employees.

On the first day of work, Wei Jingze stayed in the service center first, and let a few people work first.

The service center is not big, and the conditions are a bit rough. After all, it was built in a hurry, and many facilities are still waiting for further improvement.

Early in the morning, some old customers called Wei Jingze's cell phone and wanted to order something.

"Hello? Boss Wei? Old rules, I want to order two chickens and a box of eggs with your family!"

Wei Jingze hurriedly replied: "That's it, of course, but the way we place orders will change in the future! I hired someone to help me with this. There are employees who are responsible for this. Let's do it. I will use it later." I'll call you from the landline, and you can talk about it in detail, okay?"

The other party agreed.

Wei Jingze hung up the phone, and asked Hu Yanhong and Zhang Chunli to call. Zhang Chunli hesitated, but Hu Yanhong quickly picked up the phone and dialed the number Wei Jingze gave.

Before, Wei Jingze told two people how to deal with the customer's questions. With the reminder note in front of him, and the other party is an old customer, it went smoothly. He asked the quantity to order and confirmed it. Phone and address, basically no problem.

After hanging up the phone, Hu Yanhong patted her chest, obviously still a little nervous.

Wei Jingze encouraged and said: "It's a good job, so it's very good. Don't worry too much. Yanhong, you will be in charge of receiving the early customers in the future, and Chunli, you will be in charge of the after-sales. Don't be afraid of Chunli, the guests are very happy It's easy to deal with, besides, customers can't eat people, even if they can eat people, can they eat you over the phone?"

Both girls couldn't help laughing.

After laughing, Zhang Chunli seemed to regret that she didn't answer the phone. The main reason is that she is timid. It is difficult to muster up the courage to take the first step in such a thing. After trying it, I know that it is not as expected. So difficult, not as scary as imagined, it will be much better.

After a while, Wei Jingze's mobile phone received a ding-dong notification, indicating that the other party had sent money.

Wei Jingze showed the two people a look at the text message, and said, "I'll give you a screenshot of this message, save it, print it out together with the form, and then take a copy of the form and give it to the two of them to pack it up. Do you know what's on the list?"

Hu Yanhong said first, "Yes, I have the customer's phone address and name."

Zhang Chunli added: "There is also the content of the order, how many eggs and chickens there are."

Wei Jingze said: "That's it, this is your first order, get to work!"

Wei Jingze sent the screenshot of the text message to Hu Yanhong from the Internet. After Hu Yanhong received it, she began to input the information of the order. After inputting, three copies were printed out on the printer next to her. Give it to Zhang Chunli, she will check it later.Zhang Chunli will also fill in the courier number later, and keep an eye on where the courier has arrived. After the courier arrives, she must confirm with the customer and make sure that there is nothing wrong with the items inside.

Although Zhang Chunli is timid, she is more patient. When learning the basic office software of the computer, she is obviously more willing to spend energy on learning than Hu Yanhong.

Soon the second order came, and Wei Jingze used this method to switch to the landline again, allowing the two to practice receiving orders.

In the morning, I received more than a dozen orders, and the two girls were quite proficient. Wei Jingze was finally able to put his heart down for the time being.

Now we are waiting for Jiang Yanzong to find the accountant, and the matter of collecting the money will be transferred to the accountant. Wei Jingze doesn't need to spend time like this with the two girls to confirm that he has received the money, so there is no need for Wei Jingze It got involved in the things here.

The matter of egg coding is also handed over to two men. They collect hundreds of eggs every day, and they should collect more in the future. The matter of coding is left to the packer. It's not hard, it's not tiring, it just takes time.

At noon, Jiang Yanzong also drove over. The two of them ate at the restaurant together. Wei Jingze would continue to stay at the service center in the afternoon. Jiang Yanzong also came to have a meal with Wei Jingze before going back.